Drive the development of products and solutions based on relevant market and business needs, as defined by the unit’s key stakeholders (EB-Segments, Clients Success, Sales, Business Development & outside EB)
Plan and coordinate product and service delivery efforts through detailed analysis and elicitation, design review and validation within the delivery value chain.
Drive the enrichment of EB-product- & service-roadmap following customer needs, technology refresh & digital transformation through:
Coordination with Segments team, IT & Networks on key platforms & solutions evolution with a view to enriching & expanding the EB-Product Feature- & Function-List, extracting value to the business through proposition development with segment team.
Interlocking with the Partnership/IT-teams to discover critical capability and ecosystem partners, leveraging & enhancing product & services delivery to achieve business value.
Adopt robust business analysis practices to ensure adequate solutioning/architecting
Facilitating cross-functional engagements with relevant stakeholders in EB-Segments, Clients Success, Sales, Business Dev & outside EB to support requirement reviews, analysis, management & documentation with the aim of delivering business value.
Document detailed business requirements for the proposed concepts/business constructs from key stakeholders.
Ensure robustness of testing and delivery of solution that meets customers' needs.
Drive E2E management of the product and initiative development process in terms of quality, timely delivery and scope management
Facilitate effective scoping and phasing of product deliveries within agreed timelines
Maintain in-life products and services within the distinct Enterprise Solutions Product strategy.
Manage product withdrawal, ensuring that alternative solutions are available to customers, that a migration path to alternative services is properly planned and that the changes are effectively communicated.
Regular coordination with the quality assurance & testing team for scripting testcases, product validations, spotting any deviations from the agreed business requirements & performing periodic product quality & performance checks to lift product quality via:
Rendering support in fixing issues identified
Or raising change requests where necessary to facilitate improvements and enhancements.
Ensure full integration of quality management processes within all activities of Propositions and Product Development Group and ensure full compliance with telecommunications license provisions, sector regulations and competition laws.
Work with the Enterprise GTM team to develop effective In-Life Marketing communications and processes for enterprise solutions propositions, products and services, compatible with MTN Nigeria processes.
Define and implement Key Performance Indicators and Metrics for support and operational activities and use these metrics to drive service delivery excellence.
Provide leadership and direction in the operations, leading team to deliver on respective business targets and improve overall performance of the unit.
Identify, evaluate and track the development needs and performance of Products- and Data-Services staff, providing opportunities for staff to build on the company's investment in their training and improve productivity.
Coach and mentor the Solution Development team to ensure understanding of the objectives and goals of the unit, awareness of all related job requirements and accountabilities, and leverage human resources career development programs for staff career development.
